I’m a Curator of Experiences focused
on developing and implementing
service excellence.
Smiles & Apologies
Our words and our expressions have the power to transform each other’s experience. How we listen, respond, and express care, concern, and joy can define a brand, a partnership, or an audience.
I believe in the power of exceptional service and meaningful human connection as a way to strengthen teams, drive revenue, and instill consumer confidence. In other words: lip service is out, authentic service is in.
Work Experience
More than a decade in hospitality, with focus on guest service and VIP Management
Event planning and production for schools, businesses, local government entities, and nonprofits
Marketing, content creation, and rebranding
Freelance writing and editing
Demonstrated success with strategic and detail-oriented work in fast-paced and event-driven environments
Skilled at creating guest experience training programs focused on language, body movement, and service anticipation
Experienced at developing training manuals for service standards during COVID restrictions
Ability to build community relationships and improve guest experiences with in-depth knowledge of dining, history, and arts and culture in Santa Fe and New Mexico
Experienced with supervising and motivating teams of employees, contractors, and volunteers
Recognized for providing guests with personalized service, arranging romantic proposals, coordinating wedding anniversaries and family reunions, and creating memorable moments. Read my interview with Travel and Leisure here
Skills
Leadership Development
Developing and Optimizing Revenue Streams
Project Management
Hiring and Recruiting
Training
Writing & Editing
Social Media Management
Microsoft Office Suite
Adobe Creative Suite
Opera Property Management System
Revinate
Whistle
Testimonials
“Rebecca Mascolo is one of the most dedicated and driven partners I have had the pleasure of working with. I use the word partner, because that is what she is, more than a co-worker, more than one of my associates that I manage; she is truly a partner that helps me manage this incredible asset. ”
— T.M., Regional Vice President of Operations
“The reason a hotel is successful is largely due to the people you have working with you. The reason a hotel continues to be successful is because of people like Rebecca.”
— A.M., Hotel General Manager
“Rebecca’s management is the best I’ve experienced in all the years we’ve attended Indian Market, quite possibly the best top manager we’ve encountered anywhere. So impressed. She’s created a team that are experts at customer service. Love them all!”
— Hotel Guest
“Rebecca, the manager, is absolutely fantastic with customer service…Rebecca’s response and reaction to our concerns should put her at the top of the list of managers. I would recommend this location based on her interaction with us. I travel often and would rate this experience at the top of the list. ”
— Hotel Guest
“I worked with Rebecca at an arts education nonprofit in development and communications and there were many positive attributes to her professionalism that come to mind. Rebecca led by example, collaborated well with a team, and had creative ideas that were actually achievable. She also worked and communicated well to a variety of audiences, from major donors to board members to young people, and could easily navigate challenging personalities. “
—SJS, Development Manager